Refund Policy

Refunds for NoTollPay plans and for your own buyers. Last updated 8 November 2026.

Your plan with us

Every account starts with a free trial, so you can try NoTollPay before paying. If you buy a plan and change your mind within 7 days, and you have taken no payments on it, write to [email protected] from your account email and we will send the money back in USDT, less the network fee.

After that

Once a plan has been used or 7 days have passed, it runs to the end of its period and is not refunded. You can simply not renew. If the service was unavailable for a long stretch of your plan, write to us and we will make it right, normally with added days.

Payments from your buyers

NoTollPay never receives your buyers' money, so it cannot refund them. If a buyer needs a refund, you send it from your own wallet. Your policy towards your buyers is yours to set and you should show it to them.

Wrong or short payments

A payment that arrives short or with the wrong amount lands in your wallet and appears under Reconcile. You decide whether to accept it, credit it or send it back.